Return & Refund Policy – Buy Better

14-Day Return Policy

At Buy Better, customer satisfaction is our priority. We offer a 14-day return window from the date of delivery, subject to the conditions outlined below.

1. Eligibility for Returns

To qualify for a return, the item must be unused, in its original condition, and returned with its original packaging, accessories, and tags (if applicable). Proof of purchase or order details must also be provided.

2. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or a video of the item and its packaging. We will review the issue and provide an appropriate resolution.

3. Non-Returnable Items

Items that have been used, damaged due to customer negligence, or returned without their original accessories or packaging may not qualify for a return. Products specifically marked as non-returnable are also excluded, subject to applicable consumer protection laws.

4. How to Request a Return

To request a return, contact Buy Better through our official contact channels within 14 days of delivery. Please provide your order number, the reason for the return, and supporting photos or videos where necessary.

Returns must be approved by our team before the product is shipped back. Please do not send any item back without receiving return instructions.

5. Refunds

Once the returned item has been received and inspected, we will notify you whether your refund request has been approved or rejected. Approved refunds will be processed through the original payment method where possible, or through another mutually agreed method.

Refund processing time may vary depending on the payment provider or financial institution.

6. Return Shipping Costs

If the return is due to a damaged, defective, incorrect, or faulty item, Buy Better will review the case and arrange an appropriate resolution, including return shipping where applicable.

For returns due to a change of mind or personal preference, the customer is responsible for return shipping costs, unless otherwise agreed or required by law.

7. Exchanges

Exchanges are subject to product availability and approval by our team. Please contact us to discuss an exchange before returning your item.

8. Order Cancellations

Cancellation requests must be made before the order is dispatched. Once an order has been shipped, cancellation may no longer be possible.

9. Contact Us

For return, refund, or exchange inquiries, please contact Buy Better through our official customer support channels and provide your order number for assistance.

Buy Better reserves the right to inspect returned items and assess eligibility in accordance with this policy and applicable consumer protection laws.